Shipping policy
Last updated: November 8, 2026
Shipping Destinations
We ship ELENOVA orders within the United States, including Alaska, Hawaii, U.S. territories, and P.O. boxes. We do not currently offer shipping outside these destinations.
Free Standard Shipping
Standard shipping is free on all orders, with no minimum purchase required. This includes subscription shipments.
Express shipping charges, where available, are displayed at checkout before you place your order.
Processing and Delivery Times
- Order processing: 1–2 business days.
- Standard shipping transit: 7–14 business days after dispatch.
- Estimated total time: 8–16 business days from order placement to delivery.
Business days are Monday through Friday, excluding holidays. Delivery times are estimates. Carrier delays, weather, peak demand, and other circumstances can affect delivery. Contact us if your package is delayed so that we can check its progress.
Shipment Tracking
When your order ships, we will send tracking information to the email address provided at checkout. You can also use our order tracking page. Tracking updates may take time to appear after dispatch.
Cancellations and Address Corrections
You may cancel an order within 24 hours after placing it, provided it has not shipped. Contact us as soon as possible with your order number. For address corrections, contact us promptly; we will confirm whether the address can still be changed before dispatch. See our Subscription and Cancellation Policy.
Lost or Undelivered Packages
If your package is confirmed lost or undelivered, you may choose a free replacement or a full refund, including any shipping charges paid. Please contact us with your order number and tracking information so that we can investigate with the carrier.
If tracking shows that a package was delivered but you have not received it, check the delivery location and with other members of your household, then contact us. We will review the delivery address, carrier records, and available proof of delivery and resolve the issue based on the findings.
Damaged or Incorrect Deliveries
If a product arrives damaged, defective, or incorrect, contact us with your order number and photos when available. We will arrange a replacement at no additional cost or a full refund, including shipping charges paid for the affected order. If a return is required for this issue, we cover its shipping cost.
Returns
For return eligibility, shipping costs, and refunds, see our Refund Policy.
Contact
Contact us at support@elenova.store or +1 586-221-4239. Customer service is available 24/7. We respond to emails within 24 hours.