Cancellation policy
Last updated: November 8, 2026
One-Time Purchases and Subscriptions
ELENOVA offers one-time purchases and subscriptions on selected products. A subscription is a recurring purchase. Your selected products, quantity, first-order price, renewal price, billing interval, and any applicable shipping charges and taxes are disclosed before you complete checkout. A one-time purchase does not create a subscription.
Recurring Charges and Deliveries
Subscriptions purchased under this policy renew every 30 days. When you select a subscription and complete checkout, you authorize ELENOVA, operated by RT Brands LLC, to charge your selected payment method for the initial order and subsequent renewal orders at the amount and interval disclosed for your subscription, until you cancel.
Your subscription continues automatically unless canceled. There is no minimum subscription term or required number of renewals. An introductory discount applies only for the period stated in the offer; the renewal amount is disclosed before purchase. You can review your subscription details and next scheduled charge in your subscription account.
How to Cancel Future Renewals
You may cancel through Manage Subscription or by emailing support@elenova.store. Include the email address used at checkout and your order number, if available. If you cannot access the portal, email us directly.
Cancel at least 24 hours before your next scheduled charge to stop that renewal. For an email cancellation, the time we receive your request determines whether it meets the cutoff, even if our team processes it later. For a portal cancellation, the time you submit the cancellation applies. We will confirm cancellation, and no further renewal charges will be made after it takes effect.
If you miss the renewal cutoff and an order is created, the order cancellation terms below still apply. Canceling future renewals does not automatically cancel or refund an order that has already been created.
Canceling an Order
You may cancel a one-time order, an initial subscription order, or a renewal order within 24 hours after that order is placed or created, provided it has not shipped. Email support@elenova.store or call +1 586-221-4239 promptly and include your order number. For email requests, we use the time the request was received.
If the order qualifies for cancellation, we will cancel it and issue a full refund to the original payment method within 10 business days after approval. Once an order has shipped, it cannot be canceled; you may request an eligible return under our Refund Policy.
Subscription Returns and Refunds
Each subscription shipment has its own 30-day return window from delivery. Ordinary returns must be unopened, unused, in original packaging, and have intact seals. Customers pay return shipping, and paid express shipping charges are non-refundable for ordinary returns. See our Refund Policy for the full process, return address, and separate provisions for damaged, defective, incorrect, lost, or undelivered items.
Returning a shipment or requesting a refund does not cancel your subscription. To stop future charges, also cancel through the portal or by email as described above.
Help With Your Subscription
For questions about billing, your next renewal, or available changes to your subscription, contact us. Any change to your subscription must be confirmed before you rely on a revised schedule or amount.
Contact support@elenova.store or call +1 586-221-4239. Customer service is available 24/7. We respond to email inquiries within 24 hours.
Business Information
RT Brands LLC, doing business as ELENOVA
Registered business address
1621 Central Ave #65894
Cheyenne, WY 82001
United States
Additional U.S. address
91 Clemens St
Mount Clemens, MI 48043
United States
Website: elenova.store
Email: support@elenova.store
Support phone: +1 586-221-4239
Our customer service team is available 24/7. We respond to email inquiries within 24 hours.
Our business addresses are not return addresses. Please contact us before returning any products and follow the instructions in our Refund Policy.