Terms of service
Last updated: November 8, 2026
Overview
Welcome to ELENOVA. The terms “we,” “us,” and “our” refer to RT Brands LLC, doing business as ELENOVA. These Terms of Service apply to your use of elenova.store and to purchases of dietary supplements and other products offered through our website. RT Brands LLC operates this store and website, including its information, content, features, tools, products, and services (the “Services”). ELENOVA is powered by Shopify.
These Terms of Service and the policies referenced here describe your rights and responsibilities when you use the Services. By accessing or using the Services, you agree to these Terms. Our Privacy Policy explains how we handle personal information.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
These Terms apply across our product range. Product-specific information, including ingredients, directions, package contents, and available offers, is provided on the relevant product page and packaging.
We make every effort to present our products accurately. Product appearance and colors may vary depending on your device and screen settings. Product availability, descriptions, and offers may change. We may discontinue products or limit quantities. Changes to future offers do not change the confirmed terms of an order already placed.
SECTION 3 - ORDERS, CANCELLATIONS, AND RETURNS
Placing an order is an offer to buy from RT Brands LLC. We accept your order when we confirm acceptance and process payment. If we cannot fulfill an order, we will contact you and refund any payment collected for the canceled items.
You may cancel an order within 24 hours after it is placed or created, provided it has not shipped. This includes subscription renewal orders.
Returns and refunds are handled under our Refund Policy.
SECTION 4 - PRICES, PAYMENTS, AND SUBSCRIPTIONS
All prices are in U.S. dollars. Your order total, discounts, taxes, and any optional shipping charges are shown before purchase. Prices and promotions may change for future orders.
You agree to provide accurate, current billing information and to use a payment method you are authorized to use.
Subscriptions renew automatically every 30 days until canceled, unless you arrange a different schedule for your subscription. There is no minimum term. Your selected products, quantities, initial price, and renewal price are disclosed before purchase. By choosing a subscription and completing checkout, you authorize recurring charges to your selected payment method.
Cancel through Manage Subscription or by emailing support@elenova.store at least 24 hours before the next scheduled charge. For email requests, the time we receive your message counts. See our Subscription and Cancellation Policy for details.
SECTION 5 - SHIPPING AND DELIVERY
Standard shipping is free throughout the United States, including Alaska, Hawaii, U.S. territories, and P.O. boxes. Orders normally require 1–2 business days for processing, followed by an estimated 7–14 business days for delivery after dispatch.
For tracking, delivery issues, and lost packages, see our Shipping Policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by ELENOVA, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of ELENOVA, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by ELENOVA.
ELENOVA's names, logos, product and service names, designs, and slogans are trademarks of ELENOVA or its affiliates or licensors. You must not use such trademarks without the prior written permission of ELENOVA. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
We may provide access to optional third-party tools that we do not control or endorse. These tools are provided “as is” and “as available,” without warranties. You use them at your own risk and are responsible for reviewing the provider’s terms. We are not liable for their use. Any new tools offered through our Services are also subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
ELENOVA is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with RT Brands LLC (ELENOVA). By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and RT Brands LLC (ELENOVA), including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with RT Brands LLC (ELENOVA).
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
SECTION 11 - FEEDBACK
By submitting reviews, suggestions, or other content (“Feedback”), you grant ELENOVA a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display it, including for commercial purposes.
You are responsible for your Feedback and confirm that you have the rights to submit it. Disclose any compensation or incentives received. Feedback must not infringe others’ rights, contain unlawful, abusive, or misleading material or malware, or misrepresent your identity.
We may remove Feedback that violates these Terms, but are not required to monitor submissions. We have no obligation to keep Feedback confidential, pay for it, or respond to it, and assume no liability for content submitted by you or others.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm ELENOVA, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.
EXCEPT AS EXPRESSLY STATED BY RT Brands LLC (ELENOVA), THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL RT Brands LLC (ELENOVA), OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, REPRESENTATIVES, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless RT Brands LLC (ELENOVA), Shopify, and our affiliates, partners, officers, directors, employees, representatives, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.
SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - ASSIGNMENT
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.
SECTION 21 - GOVERNING LAW
These Terms and any separate agreements under which we provide the Services are governed by the laws of the United States.
SECTION 22 - NO MEDICAL ADVICE
ELENOVA sells dietary supplements. Information on this website is educational and does not provide a diagnosis, treatment plan, or medical advice. Consult a qualified healthcare professional about your health and before using supplements. Website content does not replace professional care.
Results differ from person to person. ELENOVA does not promise that a product will achieve a particular health or wellness outcome for you.
SECTION 23 - PERSONAL USE; RESALE AND EXPORT
Products are sold for personal or household use. Purchases for commercial resale or export are not permitted. We may decline or limit orders placed by resellers or distributors.
SECTION 24 - ELECTRONIC COMMUNICATIONS
We communicate order information, account updates, and notices by email or through this website. You agree to receive these communications electronically and acknowledge them as written communications. Keep your account email address current.
SECTION 25 - FORCE MAJEURE
We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as natural disasters, government restrictions, labor disruptions, or interruptions to transport, communications, or power. Delivery issues remain subject to our Shipping Policy.
SECTION 26 - NOTICES
Send notices concerning these Terms to support@elenova.store or to RT Brands LLC at the registered business address in Section 30. We may send notices to the email address you provide or publish them on this website.
SECTION 27 - JURISDICTION AND VENUE
You and RT Brands LLC agree that disputes arising from these Terms, the Services, or purchases from ELENOVA will be heard exclusively in the state or federal courts located in the United States, and consent to those courts’ personal jurisdiction.
SECTION 28 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 29 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 30 - CONTACT INFORMATION
ELENOVA is operated by RT Brands LLC.
Registered business address: 1621 Central Ave #65894, Cheyenne, WY 82001, United States.
Additional U.S. address: 91 Clemens St, Mount Clemens, MI 48043, United States.
Contact us at support@elenova.store or +1 586-221-4239. Customer service is available 24/7. We respond to emails within 24 hours.
For product returns, contact support for the return address and instructions.