Refund Policy

Last updated: November 8, 2026

30-Day Return Policy (For Unopened Products Only)

ELENOVA offers a 30-day return policy. You have 30 days after receiving your order to request a return, subject to the conditions below.

Condition: Products must be unopened and unused, with their original factory seals intact.

Packaging: Please return the products in their original packaging.

Proof of Purchase: Include your order confirmation, receipt, or order number so we can locate your purchase.

Return Address

To request a return, email support@elenova.store with your order number. Once approved, we will send you the return address and shipping instructions. Please contact us before sending anything back.

Our U.S. business addresses, including our registered address in Cheyenne, Wyoming, are not return addresses. Please do not send returns to these locations.

Return Shipping

You are responsible for return shipping costs. Any express shipping fee paid with your order is non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, contact us with your order number and photos, if available. We will arrange a replacement or a full refund, including shipping charges paid for the affected order. If we require a return, we will cover the return shipping cost.

Refunds

After receiving and inspecting your return, we will let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund.

Cancellations

You may cancel an order within 24 hours of placing it, provided it has not shipped. Email support@elenova.store with your order number.

Subscriptions

Each subscription delivery is eligible for returns under this policy, with a separate 30-day window beginning on delivery. Returning an order or receiving a refund does not cancel your subscription.

To stop future renewals, cancel through Manage Subscription or email support@elenova.store at least 24 hours before your next scheduled charge. See our Subscription and Cancellation Policy for full details.

For missing deliveries, please see our Shipping Policy.